Shipping and Customer Service

At Mochidream, we’re a small but mighty team! As a growing business, we pour our hearts into every product and every customer experience. While we aim to provide magical service, please know that response times may be a little longer than instant, and our returns process may have some limitations as we continue to grow.

We truly appreciate your patience and support as we chase our dream of becoming the go-to skincare brand for tweens and teens. Thanks for being part of our journey!

SHIPPING

We offer standard shipping within the wider United States, and free shipping for any US orders over $75.00. We do not currently offer worldwide shipping, but stay tuned.

We aim to ship orders within 3-5 business days of ordering. It can take up to 14 business days from leaving our warehouse to arrive to you with free shipping. Once your package ships you’ll get a shipment notification email with other delivery updates.

RETURNS AND EXCHANGES

We hope you love your MochiDream products, but, if you feel unsatisfied please contact us at info@mochidreambeauty.com within 14 days of recieving your order.

We suggest that before making your purchase, you carefully read the relevant product ingredient list or lists to make sure you are ordering something that will work for your skin. Please also note that our shipping fees are non-refundable. Once your return is received and processed it can take 3-5 business days for your bank to fully refund you.

CONTACT

If you have any further questions regarding your order or our return policy, please don't hesitate to reach out to us at info@mochidreambeauty.com.